Leave your luggage and enjoy Cuenca

We are an automated luggage storage service located right in the centre of Cuenca. We offer secure, smart lockers where you can store your suitcases, rucksacks or bags so you can enjoy the city without having to carry heavy loads. It’s a fully automated process: no queues, no waiting, and managed entirely from your mobile.

We are in the 11 Tintes Street, Cuenca, right at the beginning of the historic quarter and on the banks of the Huécar River. Just a 10-minute walk from the Hanging Houses and the Bridge of San Pablo, at the natural entrance of the pedestrian route that climbs towards the Plaza Mayor and the Cathedral. The perfect place to free your hands before exploring the city.

We open Every day of the year from 07:00 to 23:00. Your luggage drop-off and collection must take place within this time slot.

In under a minute!
1. Choose The locker size (M, L or XL) and the time on the web.
2. Pay online securely with card or Bizum.
3. Receives You’ll receive an email and a WhatsApp message straight away with your personal code and ticket number.
4. SaveEnter your PIN at the main door, go to your locker, enter the same PIN and press # to open it.

It's not mandatory: you can book on the spot at the entrance by scanning the QR code with your mobile. However, at weekends, on bank holidays and during peak season, we recommend booking in advance to ensure availability of your size.

The system uses a unique PIN code for everything. You enter your PIN on the keypad at the front door to get in, and, at your allocated locker, the same PIN followed by # to open it. No keys.

Yes! Your code is unique and remains active for the entire duration of your contract. You can open and close the front door and your locker as often as you need to.

Median (M): 57 × 25 × 44 cm. Suitable for one large backpack, handbags, coats, or shopping bags.
Large (L): 54 x 44 x 57 cm. For 1 cabin suitcase (lying down) plus a backpack or bag.
Extra Large (XL): 84 × 44 × 57 cm. Holds 1 hold luggage bag (standing upright) or up to 3 stacked cabin bags.

In the wooden frame on the right-hand side of our main façade, you will find a interactive gauge vinyl. Lean your suitcase on the floor next to the frame and the graphic will indicate if your luggage is size M/L or if you need an XL.

Yes. If you need more time, you can quickly extend your booking without having to go back to the ticket office. You’ll use the same code as always, only for a longer period.

1. Open the management link that you received in your email and WhatsApp.
2. You'll see your locker, your code and your current pick-up time.
3. Choose how much more time you need (in blocks, up to closing time).
4. Pay the extra online by card or Bizum.
5. Done! Your code will keep working with the new pick-up time.

The same rate as a normal booking applies, based on the extra time you choose. You'll see the exact price of each option before paying.

You can extend until closing time (23:00). Luggage must always be collected within opening hours (07:00–23:00).

At busy times your locker may already be booked by someone else right after your pick-up time. In that case extending won't be possible and we'll ask you to collect your luggage at the scheduled time. That's why we recommend extending as early as possible!

No. Everything is done online from your phone. Your code doesn't change: it stays valid during the extended time.

We recommend extending before your booking ends. If you're late, an automatic extra-hour surcharge applies depending on your locker (+€2.00/h M, +€2.50/h L, +€3.00/h XL). You'll need to pay the outstanding balance from your phone in order to open and release your luggage.

Payment is exclusively online through the website, by credit or debit card (Visa, Mastercard, etc.) or with Bizum. You don't need cash or any physical transaction at the premises.

Completely. We process payments through a secure gateway with the strictest encryption and the highest banking standards. Tintes Locker never stores or accesses your card details.

Yes. During payment you'll see the box "I need an invoice". When you tick it, you fill in your tax details and the system sends it to you automatically by email.

Yes. The premises have permanent 24-hour video surveillance. The lockers are made of high-strength materials and the smart electronic locks ensure that only your personal code opens your space.

Don't worry: you always have it in your email and your WhatsApp chat. If you can't find it or run out of battery, contact us on the support phone and we'll help you instantly after verifying your identity.

For safety, it is forbidden to deposit flammable objects, dangerous or explosive materials, illegal substances, perishable goods or uncovered food, living beings, cash, jewellery or items of exceptional value. Proper use of the locker is the user's responsibility.

If you don't remove your belongings before 23:00, the premises will be closed until 07:00 the next day. You'll need to pay the overnight fee and the extra time slot before the system lets you open the following day.

📱 WhatsApp / Phone: +34 614 549 005
📧 Email: reservas@lockercuenca.es
📍 Address: 11 Tintes Street, 16001, Cuenca.

Yes. We send you exclusive offers at our partner establishments. Just show the WhatsApp or email with the selected activities at the partner venue and you'll enjoy your benefits instantly.