General Terms and Conditions for Contracting and Using Lockers

These General Terms and Conditions govern the contractual relationship between:

And the User: any individual over 18 years of age who contracts the luggage storage rental service through www.lockercuenca.es or in person at the establishment. Acceptance of these terms and conditions is a prerequisite for entering into a contract.

LOCKER CUENCA offers luggage and personal belongings storage for rent at C/ Tintes 11, 16001 Cuenca. The service consists exclusively of... rental of physical space The User is solely responsible for the goods placed in the consignment, not for safekeeping.

Types of instructions available

Access Hours

The establishment remains open every day of the year from 7:00 to 23:00 hours, LOCKER CUENCA reserves the right to modify the schedule for justified reasons, communicating it as far in advance as possible.

Rental duration

The period The minimum rental period is 1 hour.. The calculation begins when the User accesses the storage unit. All packages must be removed before [time]. 23:00 h of the contracted day.

• Be over 18 years old.
• Provide truthful and accurate information on the booking form (name, surname, telephone, email, date, luggage size and payment details).
• Expressly accept these General Terms and Conditions and the Privacy Policy.
• Have a valid payment method accepted by LOCKER CUENCA.

All prices include the VAT. The current rates are as follows:

The overtime penalty is automatically applied when the User exceeds the contracted period. Any fraction of an hour already started is counted as a full hour. Payment is due at the time of booking, which will not be confirmed until payment is received.

LOCKER CUENCA reserves the right to modify rates without affecting reservations already confirmed and paid for.

Cancellation requests must be made in writing to privacidad@lockercuenca.es. In accordance with Article 103.l) of Royal Decree-Law 1/2007 (LGDCU), the 14-day withdrawal right does not apply to rental services linked to a specific date or period.

• Remove the packages before the 23:00 h of the contracted day.
• Leave the item in the same condition you found it, free of debris and undamaged.
• Report any breakdown or incident at the establishment immediately or through privacidad@lockercuenca.es.
• Do not transfer the use of the slogan to unauthorized third parties.
• Safeguard the provided access code or key diligently.
• Access the premises solely for depositing or retrieving luggage of the contracted consignment, and not to remain in it longer than strictly necessary for that operation —as a guideline, no more than 10 minutes—.
• Do not remain, wait, stay overnight, or carry out any activity on the premises other than using the lockers. LOCKER CUENCA reserves the right to refuse service. right of admission and may require the immediate departure of anyone who violates this rule, without the right to a refund. The premises are under video surveillance.

The following are expressly prohibited in the lockers:

LOCKER CUENCA does not recommend depositing cash, jewelry, original identity documents, or high-value electronic devices. The decision to deposit these items is the sole responsibility of the user, who assumes all risks associated with that decision.

• LOCKER CUENCA is not responsible for theft, loss or damage to deposited items, unless there is intent or serious negligence directly attributable to LOCKER CUENCA.
• In case of theft or robbery, the User must file a complaint with the competent police authorities.
• LOCKER CUENCA's maximum liability will be limited to the amount paid by the User for the contracted service.

The User will be liable for physical damage caused by misuse. They must pay: (i) the cost of repairing or replacing the damaged module, and (ii) compensation for lost profits equivalent to the daily rental price for each day the storage unit remains unusable. The maximum cost of replacing a complete module is calculated at 1.500 €, unless otherwise technically assessed.

If the User does not remove their belongings before 11:00 PM, LOCKER CUENCA may:

1. Contact the User using the information provided in the booking to inform them of the situation.
2. Apply the corresponding overtime rate for each hour or fraction thereof that exceeds the contracted hours.
3. If after 24 hours If the User has not removed their belongings and paid for the additional time after the rental period ends, the items may be considered abandoned and managed in accordance with current regulations.

In case of breakdown or blockage, the User must report it immediately to the establishment or through privacidad@lockercuenca.es. If the breakdown is attributable to LOCKER CUENCA and prevents the use of the locker for more than 4 hours, the User will be entitled to compensation equivalent to the price of the period not enjoyed.

The processing of personal data is governed by the Privacy Policy from LOCKER CUENCA, available at www.lockercuenca.es, in accordance with the GDPR (EU) 2016/679 and the LOPDGDD (LO 3/2018).

LOCKER CUENCA reserves the right to modify these Terms and Conditions at any time. The applicable terms and conditions will be those in effect at the time of booking. Modifications will not affect contracts already in force.

These Terms and Conditions are governed by Spanish law, in particular by Royal Legislative Decree 1/2007 (LGDCU), Law 7/1998 on General Terms and Conditions of Contract and the Civil Code.

The parties agree to the Courts and Tribunals of Cuenca, unless the User has the status of a consumer, in which case the jurisdiction of their domicile will apply.

European online dispute resolution platform: https://ec.europa.eu/consumers/odr