Returns and Refunds Policy
At LockerCuenca, we want your experience to be simple and transparent. Here's our cancellation and refund policy.
Cancellation of a reservation
Can Cancel your reservation and request a full refund whenever you do it before the start time indicated in your reservation. To cancel, please contact us via WhatsApp (+34 614 549 005) or email (reservas@lockercuenca.es) indicating your order number.
Once the reservation has started
If the time slot has already started or you have used the ticket booth, No refunds are allowed, since the service is considered rendered. time extensions Payments already made are also non-refundable.
Errors or duplicate charges
If you detect a duplicate charge If there was an error in your payment, please contact us as soon as possible and we will review it. If applicable, we will refund the corresponding amount.
How is the refund processed?
Refunds are made by the same payment method Payment method used for purchase (card or Bizum). The amount may take some time to be processed. within 48 hours to be reflected, according to your bank.
Service issues
If you were unable to access your locker due to a technical issue, please contact us and we will resolve the problem. If we were unable to provide the service, we will issue a full refund.
Contact
📱 WhatsApp / Phone: +34 614 549 005
📧 reservas@lockercuenca.es
📍 Calle Tintes 11, 16001 Cuenca
